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The COVID-19 virus has not been detected in any of the nation’s drinking-water supplies. The EPA has reinforced that our disinfection process is effective in neutralizing COVID-19. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual.

At Simpson Water we are taking proactive measures to ensure we can continue to provide our customers with water and sewer services throughout this crisis.  Health officials say the provision of safe water, sanitation and hygienic conditions is essential to protecting human health during all infectious disease outbreaks, including the coronavirus outbreak. Frequent and proper hand hygiene is one of the most important things we all can do to prevent infection. That means washing your hands often with soap and water for at least 20 seconds.

At Simpson Water, our top priority is to keep our community and employees healthy so that we can continue to serve our customers.  To avoid unnecessary contact, we are encouraging all customers to take advantage of our online services. For payments, questions, or other services, please visit or call 270-598-9926.

The following everyday actions will also help protect you and your loved ones:

  • Avoid touching your eyes, nose, and mouth.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

For more information, we recommend you visit the CDC, EPA and state health department web pages for the latest updates:


EPA – Drinking Water & Wastewater FAQs –

Kentucky’s Department of Public Health –

Main Office 270.842.0052 Emergency/After Hours 270.842.0068